5

I’ve been going to Japanese Auto Masters for years now and they are always so kind and helpful. They are honest and professional. Joe is always great!!

As always, we are honored that we are entrusted to service your vehicle. Thank-You

- Japanese Auto Masters
5

Always a fantastic experience. They are professional and reliable. I will not take my cars anywhere else.

Thank you, Eileen! We truly appreciate your support and loyal patronage. Looking forward to seeing you next time!

- Japanese Auto Masters
5

JAM continues to impress by getting better and better each time I have a need to take advantage of their services. Keep up your great work!!!

Thank you so much, Nickie! We appreciate your support of our local business, and look forward to working with you the next time you need automotive service!

- Japanese Auto Masters
5

I had a great experience with Japanese Auto Masters. David was very informative about my services and was able explain the origin of the problems. He also provided other services that my car was needing with my lack of maintenance to my vehicle. Everything was also done in a timely manner. Dropping off my car on a Friday and having it ready Monday. Other minor repairs are needed, but having parts shipped, I am able to drop off the car once they have the parts. I highly recommend this repair shop and do plan on having future services done with them.

It is the employees who are the ones representing a company, especially the ones interacting with customers David is one of the best Cheryll. We appreciate your trust in us. We will do our best to earn it.

- Japanese Auto Masters
5

I don’t know what has happened to this place. But they have misdiagnosed my Tacoma, 4Runner, Sequoia the last three times I’ve been there. They charged my daughter for service that they didn’t perform on her 4Runner. Misdiagnosed the u joint on my Tacoma & the brakes, tires, & alignment on my daughter in law’s Sequoia. I used to trust them. I don’t anymore. Don’t go there!

5

I recently brought my non-starting 92 Toyota 4Runner in for repair. The JAM team was able to quickly diagnose and explain the issues and the necessary repairs. Throughout the process David (service manager) kept me informed of progress. The difference between JAM and other repair places that I've had this car at is like night and day. My 4Runner is now back on the road with a valid safety inspection and drives better than it has in years. I will look no further than JAM for future service to this vehicle.

5

Japanese Auto Masters is the best Automotive Repair shop in Virginia Beach. I have been taking my 1995 LandCruiser to JAM for nearly 10 years and Dave, Rich and the rest of the JAM crew are a pleasure to work with. All are polite, professional and take the time to go the extra mile to explain all the details of the work they have completed on your car. If you are looking for an honest, trustworthy Automotive Repair shop, this is the one!

Thank you so much for your kind words, Sam. We really appreciate you taking the time out to share your experience with us. If we ever fail to provide the level of service you have come to expect, please let us know. Cheers, Japanese Auto Masters

- Japanese Auto Masters
5

First time here and will be back. Had thought I needed new brake pads and turns out I needed only the power steering flushed and filled. They were able to do all this in a matter of hours and had a very comprehensive digital inspection form which helped a lot to get a feel for other things that may need replacing. Prices were fair, communication was top notch, service was outstanding. Thanks again!

5

Great service all around, I look forward to being a loyal customer to such a great local business. Initially learned of them as they sponsored several of my nephews baseball teams and heard nothing but great things from some folks in my neighborhood too.

We appreciate your words of encouragement. We continously try to improve service to our customers. Thank you for your trust in us.

- Japanese Auto Masters
5

Thank you for taking care of my mother's car. Between the level of auto care and customer service, this company is the best in town!

Thanks for the kind words. We do appreciate your mother's trust in us and will always work hard to do whats in the best interests of our customers. Thank you again. Tom Potter, Japanese Auto Masters

- Japanese Auto Masters